Monitoring and Preventative Maintenance

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0 height="100%"><tr> <td valign="top" width=200 BGCOLOR="#333366" TEXT="#080000" background="03ec8c00dkcfsz.gif"> <div> <B>VoIP, PC Repairs, Server Repairs, Software Upgrades, Networking, E-mail and Printing problems?</B></div> <bR> <div> <B>Instant Access</B></div> <bR> <div> <B>0800 MACRO 1</B></div> <div> <B>(0800 622761)</B></div> <bR> <div> <B>Microsoft-Certified Computer Systems Engineer offering comprehensive Maintenance, Service and Repair to PCs, Servers, Networks etc</B></div> <bR> <div> <B>Wellington, Lower Hutt, Upper Hutt, Porirua, Tawa, Johnsonville?</B></div> <bR> <div> <B>Owner-director Andy Cockroft personally has 40+ years in the IT industry and with that comes a depth of experience rarely found these days.</B></div> <bR> <div> <B>Whether software bugs, viruses, installation or simple configuration problems - most issues can be resolved in your own premises. </B></div> <bR> <div> <B>Hardware problems may necessitate removal of equipment for a speedy turn-around repair.</B></div> <bR> <div> <B>Written enquiries to</B></div> <bR> <div> <B>Macro Consultancy</B></div> <div> <B>Box 48-176</B></div> <div> <B>Silverstream</B></div> <div> <B>Upper Hutt</B></div> <bR> <bR> </td> <td valign="top" BGCOLOR="#BBBBBB" TEXT="#080000"> <div> <FONT SIZE="6" COLOR="#666633" FACE="Arial" ><B><IMG SRC="04cb09e0.gif" border=0 width="176" height="158" ALIGN="LEFT" HSPACE="0" VSPACE="0"></B></FONT><FONT SIZE="5" COLOR="#666633" FACE="Arial" ><B>Macro Consultancy - PC Repairs - Microsoft Made Easy</B></FONT>     |     <A HREF="index.htm" TARGET="_top" TITLE="Macro Consultancy PC Repairs Microsoft"><U>home</U></A></div> <div> <A HREF="id21.htm" TARGET="_top" TITLE="Fix on Fail"><U>Fix on Fail</U></A>   |   <B>Monitoring and Preventative Maintenance</B>   |   <A HREF="id48.htm" TARGET="_top" TITLE="PM Software Maintenance"><U>PM & Software Maintenance</U></A>   |   <A HREF="id23.htm" TARGET="_top" TITLE="Full Maintenance Contract"><U>Full Maintenance Contract</U></A></div> <div> <I>Monitoring and Preventative Maintenance</I></div> <bR> <div> <B> How would it feel if you were aware of potential problems before they had chance to impact your business? </B></div> <bR> <div> <B>Monitoring provides an automated 24x7 watchdog service simply looking for any abnormalities on each and every server / PC in your system. Daily reports provide warnings for most events, but priority triggers will advise you and us immediately should a problem occur that requires urgent and immediate attention.</B></div> <bR> <div> <B>In many cases our Engineer will arrive to fix something before the client even knows</B></div> <bR> <div> <B>Along with Monitoring and Preventative Maintenance goes remote control. This allows an engineer to connect to a PC or Server and operate it just as though he were sitting at the keyboard. A simple, well-proven small piece of software is loaded onto all your machines, and allows a suitably authorised engineer to connect and control the PC - all data is encrypted and under strong password control. We can even set it so that you instigate the remote control session, so not even our engineers can gain access without your express approval.</B></div> <bR> <div> <B>As with all our charges, they are subject to amicable negotiation, but in general for a Bronze SLA:</B></div> <bR> <div> <B> <TABLE BORDER="0" CELLPADDING="2" CELLSPACING="1" WIDTH="796" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 16 ><NOBR><div> <B>Monitoring and PM per Server</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="565"><div> <B>$20 + GST pcm</B></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 ><NOBR><div> <B>Monitoring and PM per PC</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="565"><div> <B>$15 + GST pcm</B></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 ><NOBR><div> <B>Remote support (over and above) </B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="565"><div> <B>$80 + GST per hour or part thereof</B></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="220"><div> <B>Engineer called to site </B></div> </tD> <tD VALIGN=TOP><NOBR><div> <B>$100+ GST per hour or part thereof (includes travelling time, but no mileage charges)</B></div> </NOBR></tD> </tR> </TABLE></B></div> <div> <I>(parts, consumables and software etc. extra. The above assumes a 12 month minimum contract)</I></div> <bR> <div> <B>The various Service Level Agreements (SLAs) - available via negotiation</B></div> <bR> <div> <TABLE BORDER="0" CELLPADDING="2" CELLSPACING="1" WIDTH="801" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="127"><div> Platinum</div> </tD> <tD VALIGN=TOP WIDTH="663"><div> Response within 2 hours of receipt of call, on-site (if required) within 4 hours</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="127"><div> Gold</div> </tD> <tD VALIGN=TOP><NOBR><div> Response within 2 hours of receipt of call, on-site (if required) same day (if called after 3pm, then 8am following day)</div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="127"><div> Silver</div> </tD> <tD VALIGN=TOP><NOBR><div> Response within 4 hours of receipt of call, on-site (if required) same day (if called after 1pm, then 10am following day)</div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="127"><div> Bronze</div> </tD> <tD VALIGN=TOP WIDTH="663"><div> Response within 24 hours of receipt of call, on-site (if required) within 48 hours</div> </tD> </tR> </TABLE></div> <bR> <div> <B>All our services are subject to our standard Terms and Conditions: </B><A HREF="id27.htm" TARGET="_top" TITLE="Terms and Conditions"><U><B><IMG SRC="0c1b4190.jpg" border=0 width="180" height="25" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <bR> </td> </tr></table></body>