Remote Support

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Remote Support

Use this link to connect to our uVNC Remote Desktop Service. An encrypted session will be established between your PC and our servers, allowing us to view your PC's desktop and work with you to resolve problems.

If asked by your Web Browser, select "Run", "Save" etc. as appropriate. You should see our remote support pop-up wizard open :

Now you choose a random number - this becomes the pin number to gain access to your PC. Without it, no-one can access your desktop - this is on top of the encryption already applied. Enter your chosen pin number into the box and press "OK" - give this number to our technician so they can connect and assist you as necessary.

Please note however, that your PC must be working to the point where it is running, it is connected to the internet (via Broadband), and is not running in safe mode.

There is a 5 minute timer to allow our technician to connect to your PC, after that the code will remove itself for security purposes. You can also disconnect at any time by right-clicking on the small logo on your start menu, and select "disconnect" - so you always control who has access to your machine.

If Running Internet Explorer, you may experience something like this:

Select "Run"

Depending on your security settings, you may also see this box:

Again select "Run"

You should then see our remote connection wizard as above

If running Firefox, the following dialogues may show:

Select "Save File" - the download should begin. Once completed, a pop-up dialogue such as this should be seen:

Double-Click on macrosc.exe, and it should show our remote control wizard as above.

All our services are subject to our standard Terms and Conditions: