PM & Software Maintenance

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0 height="100%"><tr> <td valign="top" width=200 BGCOLOR="#333366" TEXT="#080000" background="03ec8c00dkcfsz.gif"> <div> <B>VoIP, PC Repairs, Server Repairs, Software Upgrades, Networking, E-mail and Printing problems?</B></div> <bR> <div> <B>Instant Access</B></div> <bR> <div> <B>0800 MACRO 1</B></div> <div> <B>(0800 622761)</B></div> <bR> <div> <B>Microsoft-Certified Computer Systems Engineer offering comprehensive Maintenance, Service and Repair to PCs, Servers, Networks etc</B></div> <bR> <div> <B>Wellington, Lower Hutt, Upper Hutt, Porirua, Tawa, Johnsonville?</B></div> <bR> <div> <B>Owner-director Andy Cockroft personally has 40+ years in the IT industry and with that comes a depth of experience rarely found these days.</B></div> <bR> <div> <B>Whether software bugs, viruses, installation or simple configuration problems - most issues can be resolved in your own premises. </B></div> <bR> <div> <B>Hardware problems may necessitate removal of equipment for a speedy turn-around repair.</B></div> <bR> <div> <B>Written enquiries to</B></div> <bR> <div> <B>Macro Consultancy</B></div> <div> <B>Box 48-176</B></div> <div> <B>Silverstream</B></div> <div> <B>Upper Hutt</B></div> <bR> <bR> </td> <td valign="top" BGCOLOR="#BBBBBB" TEXT="#080000"> <div> <FONT SIZE="6" COLOR="#666633" FACE="Arial" ><B><IMG SRC="04cb09e0.gif" border=0 width="176" height="158" ALIGN="LEFT" HSPACE="0" VSPACE="0"></B></FONT><FONT SIZE="5" COLOR="#666633" FACE="Arial" ><B>Macro Consultancy - PC Repairs - Microsoft Made Easy</B></FONT>     |     <A HREF="index.htm" TARGET="_top" TITLE="Macro Consultancy PC Repairs Microsoft"><U>home</U></A></div> <div> <A HREF="id21.htm" TARGET="_top" TITLE="Fix on Fail"><U>Fix on Fail</U></A>   |   <A HREF="id22.htm" TARGET="_top" TITLE="Monitoring and Preventative Maintenance"><U>Monitoring and Preventative Maintenance</U></A>   |   <B>PM & Software Maintenance</B>   |   <A HREF="id23.htm" TARGET="_top" TITLE="Full Maintenance Contract"><U>Full Maintenance Contract</U></A></div> <div> <I>PM & Software Maintenance</I></div> <bR> <bR> <bR> <bR> <bR> <div> <B>For those organsiations who want a comprehensive software maintenance option, we offer a contract that includes all monitoring, software fixes and patches, all fix-on fail process (excluding replacing any failed hardware) and yet encompasses data recovery, off-site data storage and recovery etc.</B></div> <bR> <div> <B>This is an all-embracing software maintenance contract that allows you to concentrate on your business, while we concentrate on your computer environment</B></div> <bR> <div> <B>Before any fixed prices can be quoted, a survey off all hardware and software must be completed. No organisation will guarantee to keep an elderly IBM 286 PC running indefinitely, so there is an anticipation that all hardware and software is reasonably current.</B></div> <bR> <div> <B>On completion of an installation audit, a suitable contract will be drafted that will include your requirements and required Service Levels, and will take account of hardware and software that will be itemised separately due to age, environment, software status etc.</B></div> <bR> <div> <B>Assuming all hardware and software is "mainstream", and is all less than 3 years old, and is operated in an office environment, then the following guidelines should apply:</B></div> <bR> <div> <B>Schedule of charges per week (excl. GST)</B></div> <div> <TABLE BORDER="0" CELLPADDING="2" CELLSPACING="1" WIDTH="557" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="247"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="247" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="71"><div> <B>Platinum</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>Gold</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>Silver</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>Bronze</B></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 ><NOBR><div> <B>Per Server SBS or Domain Controller</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$50.00</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$45.00</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$43.00</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$41.00</B></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 ><NOBR><div> <B>Per Server (non-SBS, non-DC)</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$47.50</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$42.50</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$40.00</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$37.50</B></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="247"><div> <B>Per PC/Workstation</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$18.00</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$13.50</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$12.50</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$11.50</B></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="247"><div> <B>Per Laptop</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$28.00</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$23.00</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$20.50</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$18.50</B></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="247"><div> <B>Per Switch</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$4.00</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$3.50</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$3.00</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$2.75</B></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="247"><div> <B>Per ADSL Modem</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$4.00</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$3.50</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$3.00</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$2.75</B></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 ><NOBR><div> <B>Per Keyboard/Screen/Mouse</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$4.00</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$3.50</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$3.00</B></div> </tD> <tD VALIGN=TOP WIDTH="71"><div> <B>$2.75</B></div> </tD> </tR> </TABLE></div> <bR> <bR> <div> <B>The various Service Level Agreements (SLAs)</B></div> <bR> <div> <TABLE BORDER="0" CELLPADDING="2" CELLSPACING="1" WIDTH="801" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="127"><div> Platinum</div> </tD> <tD VALIGN=TOP WIDTH="663"><div> Response within 2 hours of receipt of call, on-site (if required) within 4 hours</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="127"><div> Gold</div> </tD> <tD VALIGN=TOP><NOBR><div> Response within 2 hours of receipt of call, on-site (if required) same day (if called after 3pm, then 8am following day)</div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="127"><div> Silver</div> </tD> <tD VALIGN=TOP><NOBR><div> Response within 4 hours of receipt of call, on-site (if required) same day (if called after 1pm, then 10am following day)</div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="127"><div> Bronze</div> </tD> <tD VALIGN=TOP WIDTH="663"><div> Response within 24 hours of receipt of call, on-site (if required) within 48 hours</div> </tD> </tR> </TABLE></div> <bR> <div> <B>An indication of charges for a company running Microsoft 2003 Small Business Server with 8 PCs and 2 Laptops:</B></div> <bR> <div> <TABLE BORDER="0" CELLPADDING="2" CELLSPACING="1" WIDTH="887" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="71"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="71" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="318"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="318" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="83"><div> Per Week</div> </tD> <tD VALIGN=TOP><NOBR><div> Per Calendar Month</div> </NOBR></tD> <tD VALIGN=TOP WIDTH="265"><div> Per Annum</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 18 WIDTH="71"><div> Platinum</div> </tD> <tD VALIGN=TOP><NOBR><div> SBS Server $50, 8 x PC's $144, 2 x Laptops $56</div> </NOBR></tD> <tD VALIGN=TOP WIDTH="83"><div> $250</div> </tD> <tD VALIGN=TOP WIDTH="124"><div> $1083</div> </tD> <tD VALIGN=TOP WIDTH="265"><div> $13000</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="71"><div> Gold</div> </tD> <tD VALIGN=TOP><NOBR><div> SBS Server $45, 8 x PC's $108, 2 x Laptops $46</div> </NOBR></tD> <tD VALIGN=TOP WIDTH="83"><div> $199</div> </tD> <tD VALIGN=TOP WIDTH="124"><div> $862</div> </tD> <tD VALIGN=TOP WIDTH="265"><div> $10348</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="71"><div> Silver</div> </tD> <tD VALIGN=TOP><NOBR><div> SBS Server $43, 8 x PC's $100, 2 x Laptops $41</div> </NOBR></tD> <tD VALIGN=TOP WIDTH="83"><div> $184</div> </tD> <tD VALIGN=TOP WIDTH="124"><div> $797</div> </tD> <tD VALIGN=TOP WIDTH="265"><div> $9568</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 48 WIDTH="71"><div> Bronze</div> </tD> <tD VALIGN=TOP><NOBR><div> SBS Server $41, 8 x PC's $92, 2 x Laptops $37</div> </NOBR></tD> <tD VALIGN=TOP WIDTH="83"><div> $170</div> </tD> <tD VALIGN=TOP WIDTH="124"><div> $737</div> </tD> <tD VALIGN=TOP WIDTH="265"><div> $8840</div> <bR> <bR> </tD> </tR> </TABLE></div> <div> <B>All our services are subject to our standard Terms and Conditions: </B><A HREF="id27.htm" TARGET="_top" TITLE="Terms and Conditions"><U><B><IMG SRC="0c1b4190.jpg" border=0 width="180" height="25" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <bR> </td> </tr></table></body>