Full Maintenance Contract

For those organsiations who want a complete “fit and forget” option, we can offer a fully inclusive maintenance contract that includes all monitoring, software fixes and patches, all fix-on fail process – but in addition includes full replacement of all failed hardware, migration and data recovery, off-site data storage and recovery etc.

This is an all-embracing contract that allows you to concentrate on your business, while we concentrate on your whole computer environment

Before any fixed prices can be quoted, a survey off all hardware and software must be completed. No organisation will guarantee to keep an elderly IBM 286 PC running indefinitely, so there is an anticipation that all hardware and software is reasonably current.

On completion of an installation audit, a suitable contract will be drafted that will include your requirements and required Service Levels, and will take account of hardware and software that will be itemised separately due to age, environment, software status etc.

Assuming all hardware and software is “mainstream”, and is all less than 12 months old, and is operated in an office environment, then the following guidelines should apply:

Schedule of charges per week

	Platinum	Gold	Silver	Bronze
Per Server SBS or Domain Controller	$150	$140	$130	$120
Per Server (non-SBS, non-DC)	$120	$110	$100	$100
Per PC/Workstation	$50	$40	$35	$32.50
Per Laptop	$70	$65	$60	$55
Per Switch	$10	$9	$8	$7
Per ADSL/VDSL/Fibre Modem	$10	$9	$8	$7
Per Keyboard/Screen/Mouse	$10	$10	$10	$10

The various Service Level Agreements (SLAs)

Platinum	Response within 2 hours of receipt of call, on-site (if required) within 4 hours
Gold	Response within 2 hours of receipt of call, on-site (if required) same day (if called after 3pm, then 8am following day)
Silver	Response within 4 hours of receipt of call, on-site (if required) same day (if called after 1pm, then 10am following day)
Bronze	Response within 24 hours of receipt of call, on-site (if required) within 48 hours

An indication of charges for a company running Microsoft Small Business Server with 8 PCs and 2 Laptops:

		Per Week	Per Calendar Month	Per Annum
Platinum	Server $150, 8 x PC’s $400, 2 x Laptops $140	$690	$2990	$35880
Gold	Server $140, 8 x PC’s $320, 2 x Laptops $130	$590	$2557	$30680
Silver	Server $130, 8 x PC’s $280, 2 x Laptops $120	$530	$2297	$27560
Bronze	Server $120, 8 x PC’s $130, 2 x Laptops $110	$360	$1560	$18720

All our services are subject to our standard Terms and Conditions