How would it feel if you were aware of potential problems before they had chance to impact your business?
Monitoring provides an automated 24×7 watchdog service simply looking for any abnormalities on each and every server / PC in your system. Daily reports provide warnings for most events, but priority triggers will advise you and us immediately should a problem occur that requires urgent and immediate attention.
In many cases our Engineer will arrive to fix something before the client even knows
Along with Monitoring and Preventative Maintenance goes remote control. This allows an engineer to connect to a PC or Server and operate it just as though he were sitting at the keyboard. A simple, well-proven small piece of software is loaded onto all your machines, and allows a suitably authorised engineer to connect and control the PC – all data is encrypted and under strong password control. We can even set it so that you instigate the remote control session, so not even our engineers can gain access without your express approval.
As with all our charges, they are subject to amicable negotiation, but in general for a Bronze SLA:
|Monitoring and PM per Server||$20 pcm|
|Monitoring and PM per PC||$15 pcm|
|Remote support (over and above)||$80 per hour or part thereof|
|Engineer called to site||$120 per hour or part thereof (includes travelling time, but no mileage charges)|
(parts, consumables and software etc. extra. The above assumes a 12 month minimum contract)
The various Service Level Agreements (SLAs) – available via negotiation
|Platinum||Response within 2 hours of receipt of call, on-site (if required) within 4 hours|
|Gold||Response within 2 hours of receipt of call, on-site (if required) same day (if called after 3pm, then 8am following day)|
|Silver||Response within 4 hours of receipt of call, on-site (if required) same day (if called after 1pm, then 10am following day)|
|Bronze||Response within 24 hours of receipt of call, on-site (if required) within 48 hours|
All our services are subject to our standard Terms and Conditions